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Delivery & Payment Info

DELIVERY ORDERS

NOTICE: ORDERS PLACED FROM 3 FEB 2016 - 14 FEB 2016 SHALL ONLY BE DELIVERED ON 17 FEB 2016 DUE TO OFFICE CLOSURE FOR THE CHINESE NEW YEAR CELEBRATION.

We will continue to take in orders. We apologise for any inconvinience caused.

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Orders will only be processed once payment confirmation has been received. Delivery order packages are prepared and dispatched within 1 ~ 2 business day (Monday till Friday, excluding Malaysia Public Holidays). Delivery will be sent via local Poslaju courier service. Tracking number will be provided once the package has been dispatched.

FREE DELIVERY FOR PURCHASE ABOVE RM1,500.00 IS ONLY APPLICABLE FOR LOCAL ORDERS.

DELIVERY TIME*

*Delivery time may vary according to public holidays and other unforseen circumstances.

INTERNATIONAL ORDERS - DELIVERY VIA FEDEX

We are now currently only delivers to the following countries:

SOUTH EAST ASIA REGION
Australia, Philippines, Taiwan, Japan, Thailand, Singapore, China, Hong Kong, Macau

WESTERN REGION
United States, United Kingdom, 

Don't worry if your country is not listed above. You can contact us if you have keen interest in our products or services. We will be glad to make special arrangements to try to fullfil your request. We are constantly looking forward to expand our list of countries that we deliver.

Shipping cost and the estimated time will be automatically calculated upon checkout. Please ensure your address is complete with a postal/zip code.

AVAILABLE FEDEX DELIVERY SERVICES:

• International Priority
• International Economy

ATTENTION !! :

For all international deliveries, the buyer shall check & pay for any custom tax or duty applicable as well as prohibited items such as knifes etc. Please do not mistaken this as additional charges from us.

We shall not be liable for any custom delays once the item(s) has been dispatched or the package be detained upon arrival due to any unforseen reasons.
 

SECURED TRANSACTION

Our online store is secured by:







All transaction are made through a High-grade Encryption (RC4, 128 bit keys) connection. Transactions are encrypted before being transmitted over the Internet. Encryption makes it very difficult for unauthorized people to view information travelling between computers. It is therefore very unlikely that anyone read the transactions as it travelled across the network.

PAYMENT METHODS

We accept the following payment methods:

METHOD 1
CREDIT CARDS (Mastercard, Visa, American Express, Discover)
Instant Processing!








UPON CONFIRMATION OF ORDER, YOU WILL BE DIRECTED TO OCTIVA GEAR'S PAYPAL'S SECURED WEBSITE TO MAKE THE PAYMENT.

NO PAYPAL ACCOUNT REQUIRED, just click on " Pay with your credit card as a PayPal Guest "
Credit card payments are processed on PayPal secured website through encrypted channel.

METHOD 2
INTERNET TRANSFER OR DIRECT BANK DEPOSIT



For orders made via Internet Transfer or Direct Bank Deposit, Please use the following information to make an Internet Transfer or Direct Bank Deposit. 
 

We will process your order once we receive the confirmation of your payment in the bank accounts above. Please do not forget to mention your [Order No: xxx] in the transaction remark when transacting from your Bank Account.

Kindly scan and email the payment slip / screenshot to billing.octivagear@gmail.com

Orders that are not paid within 2 days from confirmation would be deleted without prior notice

GOODS RETURN

(a) OCTIVA GEAR shall not accept goods for credit or rectification unless such return has been authorised by a director, and the goods are received by us in stock condition, with original packaging and we retains the right at its sole discretion whether to accept the return of the goods or whether to rectify the goods or whether to issue a credit note in respect thereof. OCTIVA GEAR also reserves the right to charge a restocking fee on goods returned for credit which are not in stock condition.

(b) The purchaser shall unless otherwise stated be responsible for the cost of outward and return carriage and insurance of all goods returned by the purchaser to OCTIVA GEAR for service or credit which goods shall be at the risk of the purchaser until actual receipt of the goods by OCTIVA GEAR. The onus of proof of safe delivery shall rest with the purchaser.

(c) All items returned to OCTIVA GEAR by prearrangement and found to contain no fault, will be subject to a 25% restocking charge, provided that the goods are in original stock condition. Any downward variation of this restocking charge shall be at the sole discretion of OCTIVA GEAR.

(d) No credit shall be allowed for goods until they have been received complete.

Refunds

For a refund after payment for orders that has been made & received, there will be a 4% cancellation fee of the total amount paid. This is subject to only orders with processing status. Orders that has been fully shipped are non-refundable.